How do I return my order?

If you are returning shoes you made as part of a pre-order please use: RETURNS PORTAL (USA only)

All other orders please use: NEW RETURNS PORTAL

Customers in the USA get free returns.

Customers outside of the USA will need to pay for their own returns but we offer a competitive rate via our returns portal.

At Calla we believe all of our products should meet the high standards of our customers so if you are not completely satisfied with your online purchase, we are happy to refund unworn items within a 28 day period (from the day the goods were delivered to you).

Missing Returns Form

If you have lost your returns for or there wasn't one included in your parcel please click here to download a new one,

 Returns Terms and Conditions

 The products you return must be in new and unworn condition with all the original packaging and tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.

We recommend that you wear your shoes (with clean feet!) around the house to begin with on carpeted flooring. 

If they are painful after wearing in this way then they may need stretching (and our shoes are really easy to stretch) or they may not be suitable for your feet. However, if you do stretch the shoes then we can not accept their return.

We recommend you contact us before your purchase for advice on size and styles that will be suitable for you.

For cancellation rights please read our terms and conditions

CALLA are not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.


If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a full refund for the original item, according to our returns policy.  In some instances we may be able to carry out a straight exchange for you, please contact us for further information

Christmas Returns

If you order a pair of shoes as a Christmas gift in November or December you will have until the 14 January to return them or 28 days from date of purchase, whichever is later.

Processing The Refund

Refunds are processed via the original payment method within 10 working days of receipt of goods. Funds may take a further 5 working days to appear in your account.

My Shoes Are Faulty

If, having worn your shoes, they develop a fault, we would like to know about it and sort it out. Please email us in the first instance to

Please read your full cancellation rights on our Terms and Conditions