- Please return your item to arrive with us within 28 days of receipt
- Simply complete the returns form with the reason for return and which items you are returning.
- Ensure your goods are securely wrapped using the postage box your shoes were delivered in and the completed returns form is enclosed.
- Mark the box as "RETURNED PURCHASE" for customs
- Post the goods to: Returns - Calla Ltd c/o The Fulfilment Crowd, Unit C Western Avenue Matrix Park, Chorley Lancashire, PR7 7NB
- Make sure you obtain a ‘proof of postage’ certificate which you should retain until you’ve received your refund (sorry but we can’t accept responsibility for goods lost in transit).
- Your refund will appear in your account within 14 working days fromwhen we take receipt at our warehouse.
If you are a customer outside of the UK you will need to take responsibility to pay for the return of your items.
The products you return must be in new and unworn condition with all the original packaging and tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.
CALLA are not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.
If you pay by PayPal and activate their returns service, as long as your country is listed below you can claim money from PayPal to pay for the cost of return or to cover most of it.
You must activate before making a purchase.
Click your country below for more information:
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Malaysia, Malta, Norway, Netherlands, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan
Claiming PayPal Returns
If you have signed up to PayPal's refunded returns (as per above information), checked out on our website with PayPal, received your shoes, and feel that they are not quite right, here is how to request a return shipping refund from PayPal.
1. Log into your PayPal account and go to your transaction list
2. Click on your payment to Calla Ltd and scroll down to 'request return-shipping refund'
3. Click through to request a return shipping refund
4. Fill in the information required - see below what you will need
5. Click 'submit' to submit your claim
If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a full refund for the original item, according to our returns policy. In some instances we may be able to carry out a straight exchange for you, please contact us for further information email@example.com