Shipping Information

We offer FREE shipping in the USA for all orders above $180 US. 

For orders below this amount shipping is $20.

You can upgrade your service to express for $30.

All courier deliveries are sent standard tracked and require a signature. The timescale for this service is between 5-10 working days.

Your order may come from our UK or US warehouse depending on stock levels.

If you order two pairs of shoes they may come from two different locations and will have different delivery timescales.

You will receive your tracking number by email once your shoes have been dispatched.

Customs and Duties Notice

We have two warehouses, one in the UK and one in the USA.  

Any order under $800 US delivering to the USA will not incur any duties charges.

If a shipment is refused delivery charges will be deducted from your refund.

Pre-Orders

Pre-ordered items will be charged in full and secured for you as soon as the order is placed. Once your order has arrived we will be able to ship your item directly to you. 

The returns policy for pre-orders is the same as for all other orders (you have 30 days to return the shoes from the date of receipt).

Customers outside of the USA

If you are based outside of the USA, please shop our shoes at https://callashoes.co.uk/.