I would like fitting advice. What do I need to measure?
If you’re emailing us for fitting advice, please let us know the following by sending it through to email@example.com
- Your shoe size according to our measurement guide
- The width of the bunion of each of your feet, as measured around the bunion
- A picture of your feet would be helpful too
I'm unsure about what size to order.
If you’re not sure about which size to order, then our shoe size guide on our website should be able to help you click here to view it.
The size guide will tell you the shoe size you need to fit comfortably in our shoes and most people find that our shoes are ‘true to size’ – this means you don’t have to size up your shoes to accommodate your bunions.
Additionally, if you let us know your feet measurements (the width of the widest place on each of your feet, as measured around the bunion) and send us a picture of your feet, we can help you determine whether our shoes will be suitable for your bunions. Please send any queries to firstname.lastname@example.org
Do the shoes come in different widths?
All Calla shoes are made in one width only which is between Wide (W) and Extra Wide (WW) in the toe box and a Standard (D) fit everywhere else.
The exception is our wide fitting styles, which are an Extra Wide all around. These include Esme and Chloe.
Some styles are more generous than others so if you are unsure about your sizing you should email email@example.com or use our online chat to understand better what styles would be best for you.
I'm unsure if the shoes will fit my bunions.
If you let us know your feet measurements (the width of the widest place on each of your feet, as measured around the bunion) and send us a picture of your feet, we can help you determine whether our shoes will be suitable for your bunions. Please send any queries to firstname.lastname@example.org
Will the shoes fit me even if I have large/small bunions?
All of our shoes (except for the ESME block heel and CHLOE flat boot, which are wide-fit all around) are a standard fit across the back of the shoe and a Wide-Extra Wide (W-WW) fit in the toe box. The wider toe-box provides your toes with 'breathing' space and allows them to not be squished, as it normally happens in standard-fitting shoes. The standard fit across the back of the shoe ensures that your foot is securely in place.
We would invite you to have a look at some of our photo reviews too You can see that some of our customers have rather large bunions, while some have tiny ones, and the shoes can accommodate all that.
Which shoes are better for larger bunions?
The AVA kitten heel, the STAR sneaker, the CHLOE flat boot and the ESME block heel are some of our widest offerings and will therefore be able to accommodate larger bunions that the rest of our shoes.
To be sure of the exact fit, please email us your shoe size and the measurements of your feet (as measured around the bunion on each foot), along with a picture of your feet to email@example.com
Shoes only come in one width which is around Wide - Extra Wide (W-WW) fitting in the toe box, and standard width in the back of the shoe.
Will the shoes fit me if I only have a bunion on one foot?
It is actually quite beneficial for your non-bunioned foot to be in a wider toe-box.
All of our shoes (except for the ESME block heel and other wide fit styles, which are wide-fit shoes all around) are a standard fit across the back of the shoe and a Wide (W) fit in the toe box. The wider toe-box provides your toes with 'breathing' space and allows them to not be squished, as it normally happens in standard-fitting shoes. The standard fit across the back of the shoe ensures that your foot is securely in place.
I can't see the option to choose my width on the website.
You can now browse our collection by width helping you find the perfect shoe with ease. Simply visit SHOP at the top of our website and click the SHOP BY WIDTH option. If you are unsure which fit may be suitable for you, please email us at firstname.lastname@example.org for advice on finding the best fit for your feet.
I'd like to order over the phone.
We are happy to take orders over the phone. Email us at email@example.com and please give us your phone number and availability for the phone call in the message.
Do you have any stores?
We do not currently stock our shoes at any shops, but this is something we are looking into.
We do have free delivery/returns/exchanges for US customers though, so you can feel free to order our shoes and try them on in the comfort of your own home.
Is there a brochure so I can browse shoes?
We don't have a catalogue as yet. This is because we only have quite a small range and wish to build it up before producing a brochure/catalogue.
We are happy to take orders over the phone for your convenience, please email us at firstname.lastname@example.org or leave us a message on the chat to arrange this.
When will my order arrive?
Your order will be sent via courier and you'll receive a tracking number as soon as the shoes have left our warehouse. The delivery usually takes about three to six working days.
We post orders Monday-Friday, so for example if you order your shoes on Friday after noon, they will not ship until Monday. US delivery should not take longer than 10 working days. However, please note that the parcels may sometimes be delayed at customs, which we have no control over.
Your order confirmation email should contain a link containing your tracking number and courier and also an estimated date of arrival, so you can always keep check of when your shoes are expected to arrive. If you don’t appear to receive a confirmation email, please check your spam folder as sometimes the email can appear here.
Returns & Exchanges
Do I have to pay to return/exchange my shoes?
You will need to cover the cost of your returns.
- Please return your item to arrive with us within 28 days of receipt
- Simply complete the returns form with the reason for return and which items you are returning.
- Ensure your goods are securely wrapped using the postage box your shoes were delivered in and the completed returns form is enclosed.
- Mark the box as "RETURNED PURCHASE" for customs clearance.
- Post the goods to: Returns - Calla Ltd c/o The Fulfilment Crowd, Unit C Western Avenue Matrix Park, Chorley Lancashire, PR7 7NB
- Make sure you obtain a ‘proof of postage’ certificate which you should retain until you’ve received your refund (sorry but we can’t accept responsibility for goods lost in transit).
- Your refund will appear in your account within 14 working days fromwhen we take receipt at our warehouse.
How long does it take for my order to be refunded?
We are happy to refund unworn items within a 28-day period (from the day the goods were delivered to you).
You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 5 days. This shouldn't take longer than 5 days from the day that you returned the item back to us.
I need to break in my new shoes. How do I do this?
If your shoes are rubbing at the heel we suggest using vaseline rubbed on your foot and on the shoe to reduce the friction between your foot and the shoe which causes rubbing. Of course you may not want to use vaseline on your new shoes so we would also advise buying a 'moleskin' felt pad for the back of the shoe and rubbing vaseline on that instead.
You can also see our care guide for advice on stretching your shoes.
What are the soles on your shoes like?
The soles are flexible on most of the shoes. The only non-flexible soles within our range are the cork-based ones.
What are the insoles in your shoes like?
The insoles on all of our shoes are non-removable and cushioned.
Do your shoes have arch support?
All of our shoes feature a cushioned and mild arch support insole, except for the espadrille wedges and some flat sandals. These feature ball of the foot support or extra cushioning instead.
Which styles are wide fitting?
Our extra wide fit shoes are Esme and the Casey boot.
The Ava court shoe and Star sneaker also have generous width.
Esme, Ava, Star and Casey are also our style recommendations for larger bunions.
The other shoes can accommodate up to an Wide (W) but only across the widest part of the foot - the rest of the shoe, e.g. the heel, is a standard fit.
Are your shoes suitable for post op feet?
Many customers find our ballet flats suitable for post-operative footwear, especially if the operation in question was a bunionectomy, as they don't have any seams and come up higher on the foot and so cover scarring.