I would like fitting advice. What do I need to measure?
If you’re emailing us for fitting advice, please let us know the following by sending it through to firstname.lastname@example.org
- Your shoe size according to our measurement guide
- The width of the bunion of each of your feet, as measured around the bunion
- A picture of your feet
I'm unsure about what size to order.
If you’re not sure about which size to order, then our shoe size guide on our website should be able to help you click here to view it.
The size guide will tell you the shoe size you need to fit comfortably in our shoes and most people find that our shoes are ‘true to size’ – this means you don’t have to size up your shoes to accommodate your bunions.
Additionally, if you let us know your feet measurements (the width of the widest place on each of your feet, as measured around the bunion) and send us a picture of your feet, we can help you determine whether our shoes will be suitable for your bunions. Please send any queries to email@example.com
Do the shoes come in different widths?
All Calla shoes are made in one width only which is between Wide (W) and Extra Wide (WW) in the toe box and a Standard (D) fit everywhere else.
Some styles are more generous than others so if you are unsure about your sizing you should email firstname.lastname@example.org or use our online chat to understand better what styles would be best for you.
I'm unsure if the shoes will fit my bunions.
If you let us know your feet measurements (the width of the widest place on each of your feet, as measured around the bunion) and send us a picture of your feet, we can help you determine whether our shoes will be suitable for your bunions. Please send any queries to email@example.com
Will the shoes fit me even if I have large/small bunions?
All of our shoes are a standard fit across the back of the shoe and a Wide-Extra Wide (W-WW) fit in the toe box. The wider toe-box provides your toes with 'breathing' space and allows them to not be squished, as it normally happens in standard-fitting shoes. The standard fit across the back of the shoe ensures that your foot is securely in place.
We would invite you to have a look at some of our photo reviews too You can see that some of our customers have rather large bunions, while some have tiny ones, and the shoes can accommodate all that.
Which shoes are better for larger bunions?
The AVA kitten heel, the STAR sneaker, the Chelsea style boots and the ESME block heel are some of our widest offerings and will therefore be able to accommodate larger bunions that the rest of our shoes.
To be sure of the exact fit, please email us your shoe size and the measurements of your feet (as measured around the bunion on each foot), along with a picture of your feet to firstname.lastname@example.org
Shoes only come in one width which is around Wide - Extra Wide (W-WW) fitting in the toe box, and standard width in the back of the shoe.
Will the shoes fit me if I only have a bunion on one foot?
It is actually quite beneficial for your non-bunioned foot to be in a wider toe-box.
All of our shoes re a standard fit across the back of the shoe and a Wide (W) fit in the toe box. The wider toe-box provides your toes with 'breathing' space and allows them to not be squished, as it normally happens in standard-fitting shoes. The standard fit across the back of the shoe ensures that your foot is securely in place.
I can't see the option to choose my width on the website.
You can now browse our collection by width helping you find the perfect shoe with ease. Simply visit SHOP at the top of our website and click the SHOP BY WIDTH option. If you are unsure which fit may be suitable for you, please email us at email@example.com for advice on finding the best fit for your feet.
I'd like to order over the phone.
We are happy to take orders over the phone. Email us at firstname.lastname@example.org and please give us your phone number and availability for the phone call in the message.
Do you have any stores?
We do not currently stock our shoes at any shops, we only sell online.
Is there a brochure so I can browse shoes?
We're sorry but we don't produce a physical a catalogue. All shoes can be found on our website.
We are happy to take orders over the phone for your convenience, please email us at email@example.com or leave us a message on the chat to arrange this.
When will my order arrive?
Your order will be sent via courier and you'll receive a tracking number as soon as the shoes have left our warehouse in the UK. Standard delivery is 5-10 working days depending on where you are in the world.
We ship orders Monday-Friday.
However, please note that the parcels may sometimes be delayed at customs, which we have no control over.
Your order confirmation email should contain a link containing your tracking number and courier and also an estimated date of arrival, so you can always keep check of when your shoes are expected to arrive. If you don’t appear to receive a confirmation email, please check your spam folder as sometimes the email can appear here.
Returns & Exchanges
Please visit https://callashoes.com/pages/returns for details on how to return your shoes.
USA returns are free and we have local hubs in many countries where you can return your shoes.
We are happy to refund unworn items within a 30-day period (from the day the goods were delivered to you).
How long does it take for my order to be refunded?
Once the shoes are received back in to our warehouse or in to one of our hubs we will process your refund within 10 working days.
I need to break in my new shoes. How do I do this?
If your shoes are rubbing at the heel you can try a couple of things:
Often it's the position of your foot in the shoe which causes the back of the heel to rub - you can try buying and adding in a simple 'heel lift' which can often help to reposition the foot.
Vaseline rubbed on your foot and on the shoe can reduce the friction between your foot and the shoe which causes rubbing. Of course you may not want to use vaseline on your new shoes so you could also try a 'moleskin' felt pad for the back of the shoe and rubbing vaseline on that instead.
You can also see our care guide for advice on stretching your shoes.
What are the insoles in your shoes like?
The insoles in our shoes have arch support and are cushioned.
The sneakers have removable arch
Do your shoes have arch support?
All of our shoes feature a cushioned and mild arch support insole, except for the espadrille wedges and some flat sandals. These feature ball of the foot support or extra cushioning instead.
Which styles are wide fitting?
All shoes are wide fitting but each style only comes in one width. Most shoes will fit up to a WW width fitting but there will be a description on each product page so you can check the width fitting.
Are your shoes suitable for post op feet?
Many customers find our shoes suitable for post-operative footwear, especially if the operation in question was a bunionectomy, as they don't have any seams and come up higher on the foot and so cover scarring.