Shipping Information

We offer fast FREE shipping in the USA for all orders above $180 US - free shipping does not include duties and taxes. 

For orders below this amount shipping is $30 (plus duties and taxes).

The timescale for this service is between 2-4 working days.

You will receive your tracking number by email once your shoes have been dispatched.

Customs and Duties Notice

On 29th August, the $800 de minimis threshold was removed, meaning that all parcels regardless of value would incur duties and tariff charges.

We've made it easy to pay your duties and taxes to your government customs department by collecting them up front and then paying them on your behalf on import.

This makes delivery faster for you and also removes any chance of additional charges imposed by the carriers for admin and processing fees.

Calculations of the duties, taxes and tariffs applicable to your order will be made at the checkout.

If a shipment is refused a charge of $30 will be deducted from your refund.

Pre-Orders

Pre-ordered items will be charged in full and secured for you as soon as the order is placed. Once your order has arrived we will be able to ship your item directly to you. 

The returns policy for pre-orders is the same as for all other orders (you have 30 days to return the shoes from the date of receipt).

Customers outside of the USA

If you are based outside of the USA, please shop our shoes at https://callashoes.co.uk/.