Maryann: 'A remarkable customer service experience.'
Kudos to Calla for a remarkable customer service experience. In late April, I had just ordered my third pair of Callas when I noticed that the sale discount had not been applied at the online checkout. I immediately emailed customer service and requested an adjustment on my bill to reflect the sale price. The same business day I received an acknowledgement of my email. Within 24 hours the issue had been resolved and I had a credit refund on my card for the over charge. Within four days I was unwrapping my new Charlotte flats (my second pair). The speed of delivery was impressive to me since they were shipped from England to my address, just north of Toronto, Canada . Also, during this Covid-19 pandemic crisis shopping on line has increased exponentially, causing shipments to become slower due to volume of orders - this did not effect your shipment. Thank you to your team for your dedication to customer service. It is impeccable. And I love my new flats. - Maryann
