Shipping

FAQ

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Pre-ordered items will be charged in full and secured for you as soon as the order is placed.

Once your order has arrived we will be able to ship your item directly to you. If you combine your pre-ordered item with items currently available the order will be shipped separately but you will only pay one shipping fee.

For orders made in the pre-sale, if you change your mind and no longer want us to reserve your shoes, you have 14 days to cancel your order from date of payment to get a full refund.

If you are in the USA or Canada, returns can be made free of charge.

For our international customers, returns start from just £10.

See our Returns page for more information.

Shipping Information

Select your country/zone from the list below to see all shipping information.

How Much Does Shipping Cost and How Long Does It Take?

We offer FREE shipping to all of United States for all orders above $120.

All our courier deliveries are sent standard tracked and requiring a signature. The timescale for this service is between 2-5 working days. You will receive your tracking number by email once your shoes have been dispatched.

Customs

International orders are shipped on a DDU (Delivery Duties Unpaid) basis.

The customs allowance for goods coming from the UK into the USA is $800 (around £650), and so if your order total is below this amount then there should be no customs duties incurred. Please note that if your order happens to be over the customs allowance then any duties and taxes incurred are the responsibility of the customer.

If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to Calla. We cannot guarantee that customs charges can be voided for a refused shipment.

How Much Does Delivery Cost and How Long Does It Take?

We are sorry that we can't deliver everywhere in the world for free, however we do offer excellent delivery rates.

Please see the table detailed below.

All deliveries are taken care of by Royal Mail or DHL and are sent tracked and signed for. You will receive your tracking number by email once your shoes have been dispatched.

All delivery costs and duties will be added at the cart stage, so there will be no unforeseen customs charges upon delivery.

Economy	3-10 working days	£20
Express	2-5 working days	£25

Economy	3-10 working days	£20
Express	2-5 working days	£25

Process a return via our online returns portal here.

Returns from the USA and Canada are FREE.

Returns from Europe and rest of world start at just £10 and can be bought via the returns portal above.

For more information on our returns policy, please head to our returns page.

Shipping FAQ's

Pre-ordered items will be charged in full and secured for you as soon as the order is placed.

Once your order has arrived we will be able to ship your item directly to you.

If you combine your pre-ordered item with items currently available the order will be shipped separately but you will only pay one shipping fee.

The returns policy for pre-orders is the same as for all other orders. For orders made in the pre-sale, if you change your mind and no longer want us to reserve your shoes, you have 14 days to cancel your order from date of payment to get a full refund.

We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.

All our deliveries are sent tracked, so if you’re not in your delivery-person should leave a card for you with instructions.