Returns

FAQ

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Pre-ordered items will be charged in full and secured for you as soon as the order is placed.

Once your order has arrived we will be able to ship your item directly to you. If you combine your pre-ordered item with items currently available the order will be shipped separately but you will only pay one shipping fee.

For orders made in the pre-sale, if you change your mind and no longer want us to reserve your shoes, you have 14 days to cancel your order from date of payment to get a full refund.

If you are in the USA or Canada, returns can be made free of charge.

For our international customers, returns start from just £10.

See our Returns page for more information.

Returns

Click the link below to make your return via our returns portal.

MAKE A RETURN

General Returns Information

At Calla we believe all of our products should meet the high standards of our customers so if you are not completely satisfied with your online purchase, we are happy to refund unworn items within a 28 day period (from the day the goods were delivered to you).

If you would like to exchange an item, you will need to return the original item and then place a new order.

You will receive a full refund for the original item, according to our returns policy.

In some instances we may be able to carry out a straight exchange for you, please contact us for further information hello@callashoes.com

Refunds are processed via the original payment method in 3-5 working days of receipt of goods.

Funds may take a further 5 working days to appear in your account.

If, having worn your shoes, they develop a fault, we would like to know about it and sort it out.

Please email us in the first instance to hello@callashoes.com

Please read your full cancellation rights on our Terms and Conditions.